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Cosplay Costume Professional Customization

Refunds and Returns

Ionestar is committed to restore the cosplay costumes of characters in animation, movies, games, books and other works to the greatest extent, so that every cosplayer’s can get a satisfactory, comfortable and fit costumes.

Cosplay Costumes:

Cosplay costumes: Including animation, movies, games, books and other custom-made Cospaly Costume and related accessories. If the order is cancelled within 48 hours after the order is placed, we will refund you immediately.
For orders over 48 hours, since the tailor has already started to make your garments for you, no refunds for orders placed after 48 hours. Sorry.

We do not accept returns of customized Cosplay Costume, because we will not sell it again, we just want to bring the best customized products to every customer.

If you receive a question about the size that is different from the one provided when you placed your order, or any quality-related issues, after you return it, we will refund you after verifying the issue.

Non-Cosplay Costumes:

Non-customized products, including wigs, adult (sexy) Cosplay related products.
We support 90-day unreasonable returns and refunds for this type of product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you have received a product that is different from the style you ordered, or you have provided a customized size, but the actual received size does not match the one you provided.

After you contact us, we will arrange for you how to return the goods, and we will arrange to re-customize and send you the same clothes as you want or refund you.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Support@ionestar.com.

If the problem is caused by our mistake, we will bear the return shipping cost. If the product is returned because it is not wanted or related to other non-product quality problems, you will need to bear the returned shipping cost.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

After receiving the goods, if the packaging is damaged or damaged due to transportation, please take a photo and contact us. If you open the product after receiving the goods and find that the size is wrong, or you receive the wrong style, there is a quality problem. Please take a photo to contact us. Anything caused by Ionestar Cossplay that makes you want to return it. Please take a photo and contact us via email at Support@ionestar.com. After confirming the return, you need to send it back to us within 60 working days, and after we receive the goods, confirm that the damage is due to us, we will arrange a refund for you.

Contact us at Support@ionestar.com for questions related to refunds and returns.

We will reply you within 24 hours

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