About delivery time:
After confirming the order information, we will provide the order information to our tailor, and they will start making it for you.
The order processing time is 2-10 days. The details are as follows:
Non-customized products will be shipped for you within 2-5 days;
Customized products will be shipped within 5-10 days for you;
About shipping time:
Worldwide general shipping time: 3-16 days
Economy (e.g. USPS, DHL postal parcel): 7-16 Days, the general delivery time is 14Days.
Express (e.g. DHL, UPS): 3-7 Days.
Some countries will be affected by customs clearance, flights and other factors, resulting in possible delays.
Most transportation countries and regions can arrive within the provided transportation time, but the following situations may cause delays: natural disasters, customs inspections, logistics shutdowns, specific national holidays, etc.
Economy (e.g. USPS, DHL postal parcel): Free Shopping
Express (e.g. DHL, UPS): If you need express shipping, you need to contact us at Sales@ionestar.com, we will tell you how much you need to pay according to the actual shipping cost (charged by the logistics company, subject to change according to the logistics company’s quotation)
Our products are sold to various countries and regions around the world. In some areas where the transportation conditions are relatively backward, we may need to charge a portion of the freight. This is based on the cost bill given by the logistics company.
Unfortunately, we cannot change the address once the product is on the way.
You need to contact the logistics company to modify the address according to the tracking number provided by us when the goods reach the local area, or go to the logistics company to pick up the goods yourself.
Please contact customer support via: Support@ionestar.com.
We will verify with you based on the order address and order information. If it is confirmed that there are no duplicate orders, we will combine orders with the same address for shipment.
If you place two orders with different styles and the same delivery address, we will arrange combined delivery for you. If you need to separate, you can make a note and let us know.